MAGMA Education & Support
MAGMAacademy is a training and continuing education program for current MAGMA customers. All training or ongoing learning for customers relating to MAGMASOFT®, Technical Seminars, and Workshops are done through MAGMAacademy. Beginning in 2016, we opened Seminars and Workshops to noncustomers.
The concept of MAGMAacademy stems from the idea that lifelong learning and learning from each other creates a knowledgeable workforce that empowers the metal casting industry from within.
Technology and its application through casting process simulation is a well-known means for improving quality and productivity. It allows designers to advance the development of castings while allowing users to effectively produce robust casting processes. This leads to reduced delivery times, reduced costs, and aids in communication throughout all levels of an organization.
Mission Statement:
MAGMAacademy’s mission is to provide educational resources to software users and to aid in the integration of casting process optimization throughout an entire organization. This is achieved through software-focused direct user training and targeted education programs for the indirect user.
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ONGOING SUPPORT
Customized Implementation Plans
The implementation of MAGMASOFT® autonomous engineering begins with a customized plan that your dedicated Account Manager will review with you on day one. This plan covers all pertinent information for successfully launching MAGMASOFT® within your organization, including:
- Appropriate software modules
- Hardware requirements and configuration
- Installation assistance
- Formal Training
Ongoing Support
Once MAGMASOFT® has been successfully launched at your organization, we will transition into an ongoing development plan to identify how best to support you. Our goal is to establish a long-lasting partnership between MAGMA and your organization. Our support staff is made up of metal casting experts with over 230 years of industry experience. Dedicated support engineers will work each day to make sure your organization is consistently meeting its goals, day after day, year after year.
Level 1 - Technical Support
- Installation/license keys
- Network setup, hardware, software, compatibility
- Update releases, patches
- Support documentation, manuals
Level 2 - Functional Support
- Simulation setup
- Review of process parameters
- Optimization setup
- Results review & interpretation
Level 3 - Application Support
- DoE & Optimization assistance
- Correlation of results
- Stress/link discussions
- Scrap reduction
- Cost justification
- Tooling development assistance